Alesis Warranty Policy

Find out everything you all need about what Alesis Warranty means - what it covers, what it doesn't, and everything in between. 

What is the Coverage

Table of Alesis Warranty:

 
Warranty Coverage for Alesis

*This Warranty warrants the Product described shall be as stated in the table above, corresponding to the specific category of the Product. (hereinafter called “the Warranty Duration”) 

*The Warranty Duration shall commence from the Purchase Date stated in your invoice/ receipt and the Warranty Duration may vary for such Product sold during and/or on promotional and/or special offers.

Limited Warranty

Limited Warranty places limits on the manufacturer’s legal responsibility to repair defects. Generally, limited warranties are not transferable. 

 

Warranty Exclusion and Limitations 

1. Defects and damages arising from the product being serviced or repaired by any party other than SEA Audio Music Hub.

2. Defects and damages arising from improper installation and/or operation and/or maintenance, alteration, mishandling, abusive treatment, negligence, exposure to extreme temperature and humidity, attack by household pets and pests, abnormal voltage or the use of generators, fire and lightning and any Act of God.

3. Defects or damages due to corrosion, rusting, staining and water damage.

4. Normal wear and tear due to normal operational adjustment, battery replacement or normal maintenance damage.

5. Signal reception problems, usage of wrong electrical supply/voltage, power line surge or related electrical abnormalities, lighting damage or acts of God; RF/EMI (interference/noise) caused by improper grounding or improper use of either certified or uncertified equipment.

6. Any evidence of alteration, erasing or forgery of proof-of purchase documents. 

7. Accessories such as antenna, AC adapters, batteries, cables, connectors, etc supplied with the product.

8. Products on which the serial number has been detached, altered, obliterated, modified, removed, defaced, or parallel imported. 

This warranty is only valid in Singapore. 

The decision of SEA Audio Music Hub on all issues relating to defects, workmanship or materials with respect to products sold by respective Alesis Dealer shall be final and conclusive and the Customer hereby agrees to abide by it.

How To Claim Warranty 

Customers are required to register the Alesis product to be entitled for any warranty claim. In the event that the Customer fails to register the product, they shall not be entitled to have the product repaired under the terms of the Warranty and shall be liable for the full costs of service and repair at the standard charges of the Company prevailing at the time of service and repair.

Terms and Conditions:

1. Warranty claim is valid at SEA Audio Music Hub within Singapore only.

2. Upon discovery of defects, contact SEA Audio Music Hub via After Sales Service & Warranty Cases Form. If the defect is a direct result of defective workmanship or materials, we will repair the defect within a reasonable period of time without any charges. 

3. For submission of service and warranty claims, customers are required to provide all the details requested for us to process the claim. It is compulsory to provide the box together/packaging for products which are still under warranty for the purpose of registering for warranty. The Company reserves the right to reject the warranty claim should there be no box provided to us and the repair of the products may be chargeable.

4. For out of warranty cases, deliveries can be arranged by the SEA Audio Music Hub but all labour, parts and transportation fees will be quoted based on the prevailing rate & shall be charged in full prior to the commencement of the service and repair. An inspection fee will also be charged upfront, which will count toward the final repair cost. If the customer opts not to proceed with the repair, the inspection fee is non-refundable.

5. SEA Audio Music Hub shall not be liable in any way for any direct or consequential losses, damage or injury, costs or expenses of any kind or any delay in connection with any repairs and services under this Warranty.

6. Service and warranty claims shall take within 4 weeks to 3 months to complete, subject to the availability of the replacement parts for the warranty products or the manufacturer's service centre. Under extreme circumstances that longer period is required, The Customer Service shall update the customer on the matter.

7. All products sent in for servicing must be collected within one (1) months of notification by SEA Audio Music Hub, failing which SEA Audio Music Hub reserves the right to do whatever deemed necessary on the product and recover any costs incurred, including but not limited to storage charges.

8. Any provision of this warranty prohibited by applicable law or by court decree will be ineffective to the extent of such prohibition, but such provision will not in any way invalidate or affect the remaining provisions of this warranty.

9. The Service Centre reserves the right, at its discretion, to change, modify, add, or remove any of the terms and conditions for service and warranty at any time and without prior notice. The Service Centre shall have absolute discretion in determining the validity of the service and warranty claims submitted by the customers.
                                       

FAQ

1. Do I have to register my Alesis product to claim the warranty?
Yes, registering for e-warranty allows us to retrieve the data and to be aware of the validity of your warranty period. Kindly fill in this form at Alesis Warranty Registration Page { Click Here } to register.  

2. Can I claim my warranty overseas?
Your warranty claim is only applicable in the same country of your purchase. The warranty rules and regulation can alter depending on the country itself.
 
3. How can I buy spare parts and accessories for Alesis?
Accessories like Drum Pads, Cables etc are available from SEA Audio Music Hub Site. 
Due to the level of technical skill required to carry out repairs or replacement of parts, Alesis Parts are not available to the general public. Should you require a spare part, please contact us via After Sales Service & Warranty Cases Form . Kindly prepare the model and serial number of your Alesis product before you make a request for accessories or spare parts.
 
 4. What will happen if I remove the serial number of my Alesis unit?
Your warranty will be FULLY voided as the serial number acts as the proof of your purchase with us. 
 
5. Will I be able to receive a full unit replacement if it is found to be faulty & non-repairable?
Yes, but only if the product is still within the Warranty Duration and our authorized technician has confirmed that the unit cannot be repaired. Full unit replacement is strictly limited to products with manufacturing or workmanship defects. No replacement will be provided for claims made after the Warranty Duration has expired.

6. How long do I have to return or exchange a product, and what condition does it need to be in?

The products which may be allowed for a return and exchange is to be reported within 3 calendar days from the date of the purchase. For products which may be allowed for a return and exchange, it is to be returned in its original condition and along with all of its box contents including its packaging intact.