Clear, Trusted & Official Support for Your Alesis Gear
At SEA Audio Music Hub, we are committed to raising the standard of after sales support for musicians in Singapore.
From producers and keyboard players to drummers who rely on their gear for rehearsals and performances, we understand one simple truth: when your gear is down, everything stops.
As part of the transition from previous distributor arrangements, we have introduced a clear, customer friendly, and officially authorized service structure so every Alesis customer knows exactly:
- Where to go
- What to expect
- Who is handling their product
This framework is designed for 2026 and beyond, with clarity, accountability, and long term reliability at its core.
First Things First: Where Should You Bring Your Alesis Product?
Step 1: Check If Your Product Is Under Warranty
If your Alesis product is under warranty, follow the guide below.
If your product is out of warranty, please scroll to the out of warranty section.
Warranty Support Collection Points in Singapore
SEA Audio Music Hub has officially appointed two authorised service collection partners in Singapore to ensure proper handling, documentation, and smooth coordination.
(A) If You Purchased From TMW (The Music Works)
If your Alesis product was purchased from The Music Works, please return your unit directly to TMW.
TMW will:
- Receive your unit
- Record product and serial number details
- Perform basic checks
- Coordinate directly with SEA Audio Music Hub for warranty handling
(B) If You Purchased From Any Other Retailer
If your Alesis product was purchased from any retailer other than TMW, please bring your unit to Luther Music.
This includes purchases made through:
- Other authorized retailers
- Online platforms
- Previous distributor arrangements, including purchases made during periods involving larger retail structures such as Swee Lee
Luther Music is an officially authorized Alesis service collection point and will:
- Receive your unit safely
- Record product condition and serial number
- Perform basic verification
- Transfer the unit to SEA Audio Music Hub for warranty coordination
This ensures all customers receive equal support, regardless of where the product was originally purchased.
What Happens After You Submit Your Unit?
Once your unit is submitted through TMW or Luther Music, the process is handled centrally:
- Your product details and reported issue are documented
- Basic inspection and verification are performed
- SEA Audio Music Hub coordinates logistics and repair handling
- Repairs are carried out through authorised channels
- You are updated once the service process is completed
This central coordination helps ensure consistent quality, clearer communication, and better accountability across all cases.
Out of Warranty Products: Important Notice
If your Alesis product is no longer under warranty, please note:
All out of warranty service cases are handled directly by Music Bliss Live Sound (SEA Musician’s Hub).
Please do not submit out of warranty units to TMW or Luther Music.
Music Bliss Live Sound provides:
- Paid diagnostics
- Repair quotations
- Component level servicing where applicable
- Clear turnaround communication
Separating warranty and out of warranty workflows helps ensure faster processing and clearer expectations for customers.